I am very disappointed with the customer service speed I experienced today. This is by far the slowest support I have ever encountered — I have been waiting for over an hour and it is still not my turn. This makes it impossible to have my issue addressed in a timely manner.
For comparison, when I contacted moomoo for a similar matter, the issue was resolved in under five minutes. The difference in efficiency is simply unacceptable.
I hope you can review your service process and significantly improve your response time, as this level of delay greatly affects the customer experience.
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